Someone saying is a Time Warner wire technician was spilling tips on Reddit.

Time Warner cable tv, the second-largest service provider of television and online sites in the United States, informed Quartz that it is exploring the postings. “We’re incapable of confirm if this people is a present or previous staff member,” a spokesman stated.

Reddit consumer cableguy_the going an “Ask myself such a thing” (AMA) bond, publishing photographs of his ID badge and uniform as purported evidence of their work. Their answers to the questions to arrive are really candid. Check out features (typos protected).

On Comcast’s pending purchase period Warner Cable:

We want the merger because the existing group in charge may be the worst in previous background. Lots of people acquiring fired because of impossible metrics. All of the electricity has become given Kentucky dating to customer service representatives and stripped through the individuals who actually look at the residences and correct difficulties . It’s a mess in addition to company is run like shit IMHO [in my simple advice].

In the stress between gurus and customer support associates:

Yea customer support reps and techs tend to be battling a combat that no-one sees. We detest all of them, they dislike you. They determine subscribers the thing is the equipment if it almost never is actually. We tell customers to simply disregard just what guy from the cell claims because odds are very good, they have never wired a house, strung a drop or fixed cable.

On what’s actually incorrect with your connections:

Don’t feel 50% of exactly what the agent about phone tells you. Simply set up the technical. Permit him function. He’s done this prior to. The associate simply suggestions phones. It’s hardly ever the apparatus evoking the problem.

In the key to get best services:

When a tech arrives ,ask for his superiors numbers. Make sure he understands its not to burn your but to escalate an issue. He may contact their sup to make certain their cool but that can help.

On what’s preventing quicker internet get speeds:

Truly, fundamental analog cable tv. It requires right up sooo much bandwidth . 1 route per volume vs connecting several frequencies to deliver 8 networks for a downstream and 4 for an upstream . Once we run 100per cent electronic tv.. Web will have faster. Additionally congestion. If you live around a college it’s the worst . Granny would use her 15 meg for mail and scanning but youthful Johnny university child sucks within the data transfer in the region utilizing netflix and torrenting and video gaming. Yet they pay similar. IMHO what might fix this will be capping data and giving every person uncapped performance.

On precisely why splitting your own wire link is a bad idea:

Investing in a splitter to simply attenuate the transmission is truly dumb we even have facts known as attenuators that this without adding needless splitter. However it is correct that an excessive amount of transmission is simply as bad as lack of we phone that distortion

On whether this Reddit AMA will surely cost him his job:

I may getting fired according to who grabs me personally. I might will also get a plus their so difficult to inform making use of the ways this provider happens to be organized.

On how Wi-Fi signals are unreliable, and certainly will getting vanquished by doorways and walls:

Yes best shown. Plaster structure especially.Solid lumber doorways, being in a basement as soon as the router is found on the second floors or vice versa. Wifi was a fickle beast.

On the “broken” wire modem:

Yea we hear this loads. I would state in confirmed seasons I’d state 5% of this modems I switched were really faulty. We do many puppy and pony show and simply exchange it anyhow. The issue is typically perhaps not devices appropriate. Modems either operate or they don’t. There is certainly thus little in the middle. They might be simple equipment. I have tv series subscribers using my very own laptop computer anything functioning alright, then switch to their particular gear and every thing goes to shit. They nevertheless need a fresh modem..Its insanity.